Heart, Dog & Bone Cheesey Biscuits

How Much Will Delivery Cost?

The delivery cost is based on parcel weight, and the breakdown is:

Deliveries to the following postcodes will be charged at £18.99 for up to 28kg and £18.99 for every additional 28kg:

Scottish Highlands: AB31, AB33-38, AB45, AB52-56, FK17-21, IV1-99, KW1-14, PA21-40, PA49, PH17-50.

Scottish Islands: HS1-9, IM1-99, KA27-29, KW15-17, PA20, PA34, PA41-48, PA60-78, ZE1-3.

We offer free delivery on a huge amount of products to ensure you get the best value for money. Unfortunately, we are unable to offer free delivery outside the mainland UK this includes the Scottish Highlands and Scottish Islands

Unfortunately, we are unable to deliver to some areas of the UK, they include:

• Guernsey, GY1 – GY9
• Jersey, JE1 – JE4
• Isles of Scilly, TR21 – TR25
• BFPO1 – BFPO0999.
• Republic of Ireland
• Northern Ireland

How Does Click & Collect Work?

Simply order and reserve your items online and select which store you want to collect from. When your order is ready, the store will contact you to confirm your order is ready for collection.

How Does Home Delivery Work?

Simply order your items online and our warehouse team will pick and dispatch your products quickly and securely with Parcelforce. Parcelforce will then notify you to let you know when they will be delivering your parcel.

Returns & Refunds

If you wish to cancel an order contact our Sales team by email or by phone, Please ensure you have you order number to hand and include the order number and the date the order was placed in all correspondence. An order can be cancelled once placed, if the order has not been dispatched with our couriers.

If your item has already been dispatched or processed with our couriers please be aware that we will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund a product. Please see our refund policy contained in our Terms and Conditions.