Privacy Policy


Farm and Pet Place Ltd is committed to protecting and respecting your privacy when you shop with us. This policy sets out the basis on which any personal data we collect from you, or that you provide us with, will be handled by us. Please read the following policy details carefully in order to understand our views and practices regarding your personal data and how we will treat it.

For the purposes of the Data Protection Act 1990 (the “Act”), the data controller is Farm and Pet Place Ltd, Quinton Hazell Enterprise Park, Glan Y Wern Road, Mochdre, Conwy, LL28 5BS.

Your consent

By using the website, you understand and agree that the information you provide through the website will be held on a database created and operated by Farm and Pet Place Ltd and any other selected third parties to provide and personalise our service. We and any other carefully selected third parties may contact you for marketing reasons via post, telephone, fax or e mail or other appropriate means. Back to Top

What information do we collect and why?

When you make a purchase online, sign up to our Farm and Pet Place news or enter a prize draw/competition, you will be asked for some essential information including your title, first name, surname, postal address, email address, telephone number and payment information. These are collected to help us:

  • Process your online orders including sending order confirmation and delivery information via e mail;
  • Contact you about your order, account or credit status where required;
  • Deliver safe and secure shopping by helping to prevent and detect fraud. We may need to disclose information to assist legal or debt recovery processes;
  • Speed up your form filling processes if you've registered online;
  • Understand your needs and listen to your feedback via market research/shopping analysis, customer polls and surveys;
  • Respond to any issues or queries via the customer service advisor teams; and/or
  • Notify you about changes to our service.

We will also automatically collect data such as dates and times of your visits to the Website. Back to Top

How we protect your information:

We endeavor to protect your information by:

  • Encrypting your personal information. When you place an order or access your account information, your information will be encrypted when sent through to us. A secure server encrypts all of the information you input before it is sent to us. This protects your confidential data, particularly your credit card details from unauthorised use.
  • Keeping your information up-to-date and accurate. Please note that, to do this, we require you to tell us if any of your details such as your name or address change; and
  • Having in place strict security procedures for the storage and disclosure of your information to prevent unauthorised access.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to and/or through the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Back to Top

Protecting your security:

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Act.

We may send you, for example, brochures, leaflets and other promotional material for our products and services. We may also telephone or e mail you to discuss order details or for market or service research. In addition, we may include leaflets or brochures for complimentary products and services from third parties with our marketing communications or parcels.

We may also permit selected third parties to use your data to provide you with information about goods and services which may be of interest to you and they may contact you about these by post or telephone. They may also contact you by e mail or SMS where you have consented to receiving such communications.

We may monitor or record telephone calls to ensure our quality standards are maintained and for fraud prevention purposes.
We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • If Farm and Pet Place Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and any and/or all other agreements or contracts between us or to protect the rights, property, or safety of Farm and Pet Place Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. Back to Top

Your rights:

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, for example, the sign up form. You can also exercise the right at any time by contacting us.

The Website may, from time to time, contain links to and from the websites of advertisers, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. Back to Top

Cookies:

In order that we can monitor and improve the Website, we may gather certain information about you when you use it, including details of your domain name and IP (Internet Provider) address, operating system and browser.
A cookie is an element of data that a website can send to your browser, which may then store it on the hard drive of your computer. Cookies allow us to understand who has seen which pages and advertisements on the Website and to make the Website more user friendly by, for example, allowing us to save your Website password so that you do not have to re-enter it every time you visit. We use cookies so that we can give you a better experience when you return to the Website.
Cookies are used to enable you to register and log on to the Website and make purchases and store items in your basket whilst on the Website. Please note, if your browser is set to reject cookies, then, unfortunately you will not be able to shop online. Most web browsers automatically accept cookies. You do not have to accept cookies and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie. This will give you the opportunity to decide whether to accept it or not. We may also use cookies to provide you with customised information from the Website.

For further information about cookies and how they are used, please visit http://www.aboutcookies.org Back to Top

Access rights:

You have rights to access the personal data about you that is held by us. To obtain a copy of the personal information we hold about you, please write to us at the following address: Farm and Pet Place Ltd, Quinton Hazell Enterprise Park, Glan Y Wern Road, Mochdre, Conwy, LL28 5BS, enclosing your postal details and a cheque for £10 payable to Farm and Pet Place Ltd to meet our costs in providing you with details of the information we hold about you. Back to Top

Changes to our Privacy Policy:

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Back to Top

 

If you have any queries about data protection, please contact us