Frequently Asked Questions


SHOPPING

Can I place orders over the phone?

Yes, call our sales team on 01492 542662 to place an order over the phone.

 

What hours are the website customer service department available?

Monday to Friday at 8:30am - 5:00pm.

 

Are the online prices the same as those in your stores?

Yes, the prices are the same.

 

Do you need an account to place an order with us?

No, by creating an account all it does is store your address to make future ordering easier.


What methods can I use to pay for my products?

We accept all major credit or debit cards and Paypal.

 

Is the checkout and payment system secure?

Yes, all your information is encrypted and sent to our secure servers.

 

DELIVERY

When will I receive my order?

Delivery is normally made within 2 working days.

 

How much does delivery cost?

The delivery is based on parcel weight, and the breakdown is:

  • Upto 1kg - £1.99.
  • Upto 28kg - £3.99.
  • Each additional 28kg - £3.99.
  • There may be additional surcharges for heavy/bulky items and pallet deliveries. For more information please visit our delivery page here

 

What delivery service do you use to ship orders?

We are proud to have DPD, recently voted best delivery company by users of MoneySavingExpert.com, as our delivery providers.

 

Do You Ship International Orders?

Yes however delivery costs will vary depending on your location, send an email to hello@farmandpetplace.co.uk to find out more.


Can I have my order delivered to my work address instead of my home address?
Yes, simply enter your work address instead of your home address when checking out.